Frequently Asked Questions
Who should the letters to DNR be addressed to?
Minister of Homeland, Security and Technology Ali Ihusaan
How do I collect an ID card?
Take a token number via QueueBee Application
Can I collect an ID card that does not belong to me?
The card can be collected as long as you have a letter from the card owner, explicitly stating the collector’s information.
How do I collect an ID card from an Island?
The card will be sent to the island, provided that it was requested accordingly at the time of form submission
How long does it take for an ID card to reach an island?
Cards are dispatched to islands every week from DNR
My payment link is expired. What should I do?
Login to the online portal and navigate to the active application to see a Renew Payment Button
I do not have my serial number I cannot register to the online portal.
The owner has to visit DNR and request for serial number. For citizens in islands, serial number request has to be sent through council
I have requested my ID card to be collected from DNR but I am current in my island.
If card payment has not been done, change collection location from the portal, otherwise request for collection via Island council